Cancel/ Change Order

At Gocrowdly, we want every step of your products purchase to feel smooth and stress-free. To help ensure accuracy and efficiency, this policy explains how we handle order changes, cancellations, and shipping address details.

1. Order Changes and Cancellations

We understand that plans can change, so we allow a short period for order adjustments after checkout.

4-Hour Change Window

You may request to modify or cancel your products order within 4 hours of placing it. This includes changes such as size, color, or selected styles.

How to Submit a Request

If you need to update or cancel your order, please email our support team as soon as possible. Be sure to include your order number and the specific changes you’d like to make. Reaching out early gives us the best chance to assist you.

Processing Deadline

Once the 4-hour modification period has ended, your order will move into production and packaging. At this stage, we are unable to make changes or cancellations. This process helps us prepare and ship your products accurately and on time.

2. Shipping Address Accuracy

Providing correct shipping information is essential for successful delivery.

Customer Responsibility

Customers are responsible for entering complete and accurate shipping details at checkout. This includes the recipient’s full name, street address, apartment or unit number (if applicable), city, state, and ZIP code.

Address Review Recommendation

We strongly recommend reviewing your shipping address carefully before placing your order. Small mistakes or missing information may result in delivery delays or unsuccessful shipments.

Delivery Responsibility

Gocrowdly cannot be held responsible for lost packages, delays, or delivery failures caused by incorrect or incomplete address information provided at checkout.

Returned Packages

If an order is returned due to an incorrect or invalid address, additional shipping charges may apply to resend the products to the corrected address.

3. Customer Support Assistance

Our customer support team is always ready to assist you. Whether you have questions about order changes within the allowed timeframe, shipping address concerns, or general inquiries, we are committed to supporting you from purchase to delivery.

Summary of This Policy

Order changes or cancellations are only available within 4 hours of order placement.

Customers are responsible for providing accurate shipping information. Gocrowdly is not liable for issues caused by incorrect address details.

Our support team is available to help ensure a smooth and reliable shopping experience.