Refund & Return Policy

At Gocrowdly, we are dedicated to delivering a seamless and confident shopping experience for women who value style and quality. This Return & Refund Policy explains how returns and refunds are handled, helping ensure clarity, fairness, and peace of mind for every customer.

By completing a purchase on gocrowdly.com, you confirm that you have read and agreed to the terms described in this policy. We recommend reviewing this information carefully before placing your order.

1. Return Eligibility Overview

We proudly offer a flexible 60-day return period, allowing you ample time to decide if your purchase is right for you. Our return guidelines are outlined below:

Return Period: 60 days from the date of delivery

Refund Processing Time: Up to 8 days after return approval

Restocking Fees: None

Return Shipping Fees: None

Refund Coverage: 100% of the product purchase price

All items returned in accordance with this policy qualify for a full refund.

2. Return Window (60 Days)

Return requests must be submitted within 60 calendar days from the delivery date. Requests made after this period may not be eligible for approval.

The delivery date is confirmed based on the carrier’s tracking information.

This extended timeframe allows you to fully experience the fit, comfort, and craftsmanship of our women’s fashion pieces.

3. Condition of Returned Items

To be eligible for return, all items must meet the following conditions:

Unused and unworn

Free from stains, scents, or damage

Returned in original condition and packaging, when applicable

Items that have been worn, altered, washed, or damaged cannot be accepted.

4. Non-Returnable Items

The following items are not eligible for return:

Returns requested after the 60-day period

Products damaged due to improper use or care

Items missing original parts or accessories

If a return request is declined, you will be notified with the reason provided.

5. Return Process

To begin a return, please follow these steps:

Contact our customer support team within 60 days of delivery

Provide your order number, the item(s) you wish to return, and an optional reason

Wait for return approval and detailed instructions

Ship the item according to the provided guidelines

Returns sent without prior authorization may experience processing delays.

6. Return Shipping Costs

Gocrowdly does not charge for return shipping.

No restocking, processing, or service fees are applied.

Our goal is to make your shopping experience as worry-free as possible.

7. Refund Policy Overview

Item Received & Inspected: 1–3 business days

Refund Issued: Within 8 business days

Funds Received: Timing depends on your payment provider

Refunds are always issued to the original payment method.

8. Refund Method

All refunds are processed using the same payment method selected at checkout, including credit cards, debit cards, or electronic payment options.

Please note that processing times may vary depending on your financial institution.

9. Partial Returns

If you choose to return only part of your order, refunds will apply solely to the returned items. Original shipping charges are non-refundable. No penalties apply for partial returns.

10. Exchanges

At this time, Gocrowdly does not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item and place a new order.

11. Damaged or Defective Items

If your order arrives damaged or contains a defect, please contact our support team within 48 hours of delivery and include clear photos. We will arrange a replacement or full refund at no extra cost.

12. Incorrect Items

If you receive an item different from what you ordered, notify our customer support team as soon as possible. We will promptly resolve the issue and ensure you receive the correct product.

13. Refund Delays

If you have not received your refund within the expected timeframe, please check with your bank or payment provider. You may also contact our support team for further assistance.

14. Abuse of Returns

To protect our community and service quality, Gocrowdly reserves the right to restrict or deny returns in cases of excessive, abusive, or fraudulent activity.

15. Customer Support

Our customer care team is here to help with any return or refund questions during business hours:

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

16. Policy Updates

Gocrowdly may revise this Return & Refund Policy at any time. Any updates will be published on this page along with the revised “Last Updated” date.

17. Contact Information

For questions regarding returns, refunds, or eligibility, please reach out to us:

Brand Name: Gocrowdly
Email: support@gocrowdly.com
Address: 355 Stanley Mill Rd, Elkin, NC 28621-9085, United States